Customer Service
The gallery is currently closed as it has just moved. Please understand it.
Online shopping is up and running. Please understand that the response may be delayed.
Since Japan Post EMS has stopped, shipping to the United States is very delayed. It is possible to use the services of other companies, but the shipping cost will be 3 to 5 times higher. If you would like us to send it immediately even if the shipping fee is high, please contact us. Thank you.
About purchasing works in the Online Shop,
Please order from the form. It is installed at the bottom of each page.
Please let us know the name of the work and your address.
Shipping rates vary depending on the country and region.
We will calculate the shipping cost and we will contact you.
PayPal is used for payment.
We will send you a billing email. Please pay as soon as you receive it.
About list price,
The amount including consumption tax is displayed (For domestic customers).
(Japan’s domestic shipping cost of 700 yen is added to the amount of payment button.)
The work is delivered by EMS (Japan Post).
With regard to the work stated as Wood Box,
The work is generally put in a box made of paulownias. A signature of a potter is written in the box(=Hakogaki). Please understand that it takes time for approximately 2 weeks to make the box. It is also possible to make it in works that do not mention Wood Box.In that case it will be an extra charge.We would appreciate your understanding.
If you have any questions, please contact us.
In this site, we often use Japanese name in the Roman alphabet for the title.We hope that you will enjoy Japanese style as the ones who introduce Bizen pottery. Here please let us explain typical words which we use.
| Japanese | English |
| Sara/Zara | Dish, Plate |
| Hachi/Mukouzuke | Bowl |
| Guinomi/Sakazuki/Hai/Syuki | Sake Cup |
| Tokkuri | Sake Bottle |
| Chawan | Bowl for powdered green tea. Tea bowl |
| Chaire / Chaki | Tea caddy |
| Mizusashi | Water jar |
| Hanaire / Kaki | Vase for flower |
| Kakehanaire | It is a flower vase to hang on a wall and a pillar. |
| Kouro | Incense burner |
| Yunomi/Kumidashi | Cup |
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